Contact Us
Log In
Frequently Asked Questions
Explore our most frequently asked questions below. If you still require help, please contact us.
Support Questions
Edmentum does have some recommendations on browsers to use with our products. Our team will be happy to advise.
Edmentum is proud to offer a range of support options and gives customers a dedicated Account Manager and implementation plan when they sign up with us. Please view our Implementation page to find out more.
To log in to any Edmentum product for international schools, just go to our login page.
To adjust your screen resolution, go to “Start” and select “Control Panel” and then, under “Appearance and Personalization,” click “Adjust screen resolution.” At this point, you need to choose the dropdown list opposite “Resolution.”
On a Mac, visit the Apple menu, select “System Preferences,” then choose “Displays” and click “Display.” Then, you need to go to “Scaled” and select the desired option.
If you have a problem, please contact our team, and we will be happy to assist.
Exact Path
Exact Path Questions
By using the “Batch Import” feature, Account Administrators and Program Administrators can create many Learners or Instructors at one time in Exact Path. This feature is ideal when starting with Exact Path, as it means you do not need to create users manually.
For a step-by-step guide on how to navigate Exact Path, the Help Center may be useful to you, and this is located in the program. You can also view many PDF documents in the “Online Help” section of the Help Center at the bottom, where we have helpful user guides for Instructors and Administrators.
However, to navigate Exact Path, we recommend using the menu at the top and the headings, where you will see links such as “My Classes” and “Reading.”
“My Classes” includes Notifications, Groups, Content Search, Assignments, Challenges, and Manage Classrooms. However, the subject tabs, such as “Reading,” “Math,” and “Language Arts,” all include Overview, Diagnostics, Learning Paths, and Assignments.
The Overview tab is ideal for teachers as you can see student summary reports under “Student Results” and choose “Learning Activities” or “Knowledge Map” to see where students are working in their learning path.
The Skills Report shows students’ progression across all classes, and you can view them by grade level domains/skills. The Learning Path Progress report allows teachers to view where students have been working and for how long.
Administrators can also benefit from the Diagnostic Reports and see the progress of all students in the school. The report shows progress from one diagnostic to the following one, or on separate domains and skills, so there are many options.
You can assign work to each student based on their needs by going to “My Classes” and then “Content Search.” You can see any assignment you create by going to “My Classes” and selecting “Assignments.”
To offer incentives for work in Exact Path, you can set up challenges by going to “My Classes” and then “Challenges.” You can set up challenges for students who get a certain amount of trophies (from working in their learning path) or if students spend a particular amount of time working on their learning path too.
You can give students work that links to a particular domain or skill, or a certain standard, that is separate from their learning path. You can visit “My Classes” and go to “Content Search” to do so. When you have filled out various fields, you will find a list of assignments that you can assign to classes and students.
It is important to note that these assignments will not count towards the time a student is expected to have completed in their learning path.
Research has shown that by using Exact Path for 30 minutes per week, per subject, students demonstrated increased achievement.
However, time spent on Exact Path is different for each school, and it could be half an hour every day during intervention or in a station rotation model for 20 minutes every other day.
You can either use Mastery Trophies or Challenges set up by you, and you can print these and display them or print the certificates.
Exact Path was built to support students from kindergarten through to high school. The “Knowledge Map” lays out a student’s individualized learning path in the format of a roadmap. This is where you can see your students’ progress and retrieve the information you need to change the learning direction.
The Student Summary Report is ideal as it allows you to communicate how students are doing, any challenges they face, what’s working well and what is not, so you can work together to improve any learning.
Building Blocks are skills from the grade level below or the foundational concept of that skill missed in the Progress Check. This provides the student with the support they need at the right time, and the student will not see the grade level.
From within the learning path, students can find Building Blocks. After a Progress Check is taken, their score will determine whether a student will see a Building Block to help them with any remedial work in their upcoming four lessons or if they are ready to move on from these. If a student scores less than 80% on a skill or skills, they will receive a Building Block for their next lesson, and if they are unsuccessful another time, they will get a Building Block topic that goes a level lower. Students will advance back to the original skill once they have demonstrated mastery on their Building Blocks, and then on the next Progress Check, they will advance higher for another attempt at mastery.
The term “Building Blocks” only appears in the educator interface. Students will see these automatically inserted into the learning path, and they will provide the scaffolding to help students progress.
Teachers will be alerted of any Building Blocks that get added to a learning path, and educators can see any Building Block details in the Knowledge Map.
In Current Learning Activities, educators can see which skills were introduced as Building Blocks and can see the exact journey students took through content.
EducationCity
EducationCity Questions
To set up EducationCity, we would recommend following our demonstrations on our support pages or call us on +44 (0)1572 725080 or email international@edmentum.com to set up a free demonstration.
To hand out student logins for EducationCity, you need to upload your students, then go to “Manage Users” and find their usernames. To print logins out, you can select all the students and then select the “Actions” dropdown and choose “Print Logins.”
To set lessons on EducationCity, you can either go to MyCity and press “New Classwork” (you can also set homework too) to provide learning areas for students or choose an assessment to give, which can be done from the homepage.
To give teachers their logins, you need to make sure they are uploaded, then go to “Manage Users” and press “Reset Password” when you click onto an individual teacher. You can also invite new teachers to use EducationCity if they do not yet have an account.
EducationCity has a considerable amount of resources to engage students, and they can access it 24/7 at home so they can take advantage of all that’s on the resource. To keep students engaged, you can give them a Revision Journal from an assessment taken, use PlayLive or Games as rewards, or just let them explore!
There are many ways to see students’ progress in EducationCity. First, you can visit SuccessTracker and see progress on specific content, or go to the Tracking tab in MyCities you set up if you want to see an individual MyCity and results for it, or visit the homepage to get an overview of where students are at with MyCities you have set for them.
You can download reports from SuccessTracker from individual students that are ideal for parents’ evenings or even share success by sending home certificates that students can achieve from good work.
To change preferences and learning settings on your account, click the “cog” icon at the top of the homepage to go to “Account Management.” From here, you can see your subscription information, account settings, integrations, and global content settings.
To set assessments on EducationCity, all you need to do is go to the homepage and select “Set Assessment.” You can choose the subject you want the assessment to be in and the students you would like it to go to. The assessment will appear for students in their account, and you can see all results by heading to SuccessTracker, where you can monitor progress and set any remediation work you may need.
Revision Journals are fantastic for giving students work to do that they need to improve on and they are all automatically generated from assessments taken. Therefore, Revision Journals are generated from assessments taken on EducationCity and appear in students’ accounts.
Study Island
Study Island Questions
When you select “yes” to blocking material, students can only see the Study Island topics assigned on the Class Page(s) and cannot choose other topics via the navigation bar.
To block other material, just go to “Class Manager,” then click on your class name (this must be activated and have an assignment or assignments already in it) and then select “Yes” beside “Block Other Material.”
Please remember that all subjects will be blocked when you select this feature, and other teachers will need to create assignments for students to access their material.
Teachers can still access old statistics when refreshing the start date, but students’ statistics will be deleted. This means any reports generated will include data from sessions completed after the start date. To access previous statistics, teachers just need to use the filter feature on any report.
Resetting the start date involves going to the Teacher page and pressing “Reset Start Date” and then following the steps, including selecting a class, checking the boxes next to any students’ names you want to reset, and then press “Start Date” at the top.
Visit “Class Manager,” then go to “Edit Class” beside the class you want to edit. The student list will then be presented to you, and you select the “Plus” icon to the right of the student’s grade level. From here, you can add your student’s name and click “Save.”
All you need to do is select the box next to students’ names in Manage Users located in the Roster management and then press “Advance Grade.” You can advance all students at one time by selecting the box in the top row.
You can create a test in Test Builder. All you need to do is go to “Class Manager,” then click “Add Assignment.” From here, you visit the “Test Builder” tab and then press “Create Assignment” and follow the steps.
Remember, from the Built Tests Library, you can create and save tests that have already been built.
So you can meet student needs, admins and teachers can visit the “Adjust Passing Goal” feature so you can change the percentage a student needs to pass topics. Go to the program and the class or grade level the student is in to change their level. Click “Next” and then select the students you want to change. From here, click on the “Subject to Change” dropdown and choose the subject you wish to change. Then, in the dropdown box next to “Passing Level,” select your percentage and then save.
To find out about restricting access to lower or higher-grade level material, or modifying practice settings for support for students, contact us for more information.
You can create groups of students and put them into specific classes, but this feature is not required in Study Island. To create a class, click “Class Manager,” and then “Add New Class” and follow the options.
To create an assignment, you need to go to “Class Manager” and then click the class title of the class you want to add an assignment to. Then, you just click “Add Assignment” and “Create.”
To delete a student or students from your account, just go to the Roster management and select “Manage Users.” You can find this under the Admin Dashboard. From here, you choose “All Active Users” from the “Choose a Grade” dropdown menu, and once that page loads, you tick the boxes next to the names of the students you want to remove and then press “Deactivate Users.”
This will deactivate them but not delete them, so next, you must select “Deactivated Users” from the “Choose a Grade” dropdown and then select the students again and click “Delete Selected Users” in the “Deactivated” list.
You can delete individual practice sessions by visiting the “School Reports” page and choosing to put together an “Individual Student Report.”
As an Admin, you can access students’ usernames and passwords by visiting the Admin homepage and going to “Password List” under the “Admins Functions” tab. From here, you can select classes or grade levels and see individual passwords too. You can also view teachers’ passwords by going to the Teacher page and then selecting “My Classes” on the Class Manager page and going to “View Class Roster.”
Use the “Restrict Access” tool to ensure students can only access lower or higher grade-level content. It is a great option for some students. You also have the choice of hiding grade levels on material from students.
You can find this tool by going to “Manage Users” if you are an Admin, or “School Reports” if you are a teacher, and selecting “Adjust Student Difficulty” and then “Restrict Access.”
You can add your users individually or if you have a few to upload, you can import a list of them. You can find instructions for uploading users by going to “Help,” then “How-To,” and clicking “Admins.” Next, go to “Adding Users,” then “Adding Individual Users.” For bulk upload or individual student upload inquiries, please contact our support team.
In this instance, the school Admin at the student’s new school will need to manage the transfer.
When they do, they need to log in to their account, click “Manage Users” on the roster manager page, and select “Choose a Grade” dropdown menu. Then a list of users will appear at the bottom. Here, you need to choose the student(s) you want to transfer, then click “Change School” from above any grade-level group. You need to change the new school’s name from the dropdown box and choose “Submit” to save your changes.
Study Island enables students to learn using a standard multiple-choice format or an interactive game format. The content of the games is the same as the content of the regular test mode. Playing the games will affect the students’ scores, just as if they were taking a typical test session. Admins can choose to allow teachers to override these settings, and then teachers need to follow the instructions here to turn games “on” and “off.”
Teachers should log in and go to “Class Manager”; from here, they need to select “Edit Class” from where a class name appears and then select “Override School Preferences.” Teachers can choose from the options and then click “Allow Game Mode.”
You can use the School Reports page to view reports on learning progress. Teachers can run data views here, and Admins can view this area too.
You can visit “Modify Test Settings” to enable and disable special needs support for students; there are two options, which are “Text-to-Speech” and “Limited Answer Choices.”
Text-to-Speech enables selected texts to be read aloud for students, and Admins must enable this first for it to be available. On the other hand, limiting the number of answer choices will change the number of choices for answers in tests, games, and printable worksheets to three choices.
To enable these features, Admins should visit “Manage Users,” then “School Reports,” and from here, click “Adjust Student Difficulty.” Then click the “Modify Test Settings” tab and choose the student by selecting their class or grade level and click “Next.” Here, you just need to select the slide and turn the option to “On” for the students you wish to enable the features.
Students need to use the mouse and choose the text they want reading aloud and press “Play’” to use text-to-speech.
You must make sure that students complete all topics and have achieved blue ribbons in all but three topics to access the Post Test. It would be worth checking if all topics have been completed, and if time does not allow a topic to be completed, you can let your students retake the Pretest, which uses the same bank of questions as the Post Test, or include the Post Test when you create a new assignment.
Courseware
Courseware Questions
There are no different access options for guidance counsellors and parents. However, parents can view their child’s account.
Teachers can still access old statistics when refreshing the start date, but students’ statistics will be deleted. If guidance counselors are given administrator access, yes, this access will also include all system functionality.
Yes, teachers and administrators can reset all activities, which includes tests.
You can customize courses in the way you want, yes, and this includes adding website links into units.
Yes, Courseware supports the latest iOS devices.
For Courseware, we recommend you use the following browsers:
– Edge (latest)
– Chrome (latest)
– Firefox (latest)
– Safari (latest)
Students can only see communications when it is part of a threaded discussion, but otherwise, students cannot email other students. Students can only see responses from other students in these threads too.
This is not a feature you can turn off, and messaging is always available for teacher to student communication.
The 80% requirement for mastery cannot be altered in the system, but instructors/account administrators can edit details for activities to reflect any passing requirements.
Many Courseware courses will also have unit pretests that exclude students from accessing lessons in the unit. However, these concepts are tested again in the end-of-semester assessment and the unit post-tests.
Each course is different, but this information can be found in the Teacher Guides for each course. You can find these Teacher Guides on the support page on Courseware.
Lessons can be done again and edited, and an educator can easily reset quizzes.
Yes, each course can be used for these purposes, depending on the school or students’ needs.
To enable audio options while taking an assessment, students can use the Reader Support tool.
You can reduce the number of items on course-level assessments by modifying the courses. Teachers can also create unique tests for this group of students using the “dropbox” feature.
Students may find the Reader Support tool helpful to support with translating any text into another language.
Study Island enables students to learn using a standard multiple-choice format or an interactive game format. The content of the Learner Progress Report is ideal. It gives details about the amount of time students spend on each activity and provides a cumulative time on task number, and cumulative on system number.
Yes.
Academy
Academy Questions
Emphasizing real-world applications, Academy incorporates an engaging, age-appropriate learning experience, where learners actively interact with content. This active learning approach encourages students to apply what they have learned, practice, and check understanding.
We are proud to say that our online school is accredited by Cognia. This means we have a unique ability to offer transferable credits and high school diplomas recognized by schools and colleges worldwide.
Students can start at EdOptions Academy at any time, and learners can register at any time; we operate all year.
EdOptions Academy has so many benefits, including:
– High school diploma track
– Individual credits/courses from a library of 1000+ in core, elective, Career and Technical Education, World Language, and Advanced Placement
– High school equivalency exam preparation courses (GED®)
– Credits earned can be transferred to other schools, and as an accredited online high school, we also accept credits earned at other equally accredited schools.
With our certified teachers to help students stay on track, students are given 18 weeks to complete a (semester-long) course.
However, for those learners taking diplomas, students are given four years from enrolling to achieve the preset requirements and finish their high school graduation program.
Please contact our team for assistance with the EdOptions Academy applications by calling +44 (0)1572 492576 or emailing international@edmentum.com.
All students are assisted with a dedicated state-certified online teacher with EdOptions Academy. They help understand class material and make sure students are on track to achieve their goals. We require our teachers to have three years of classroom experience and specialize in the area that they teach. All teachers communicate with students through email and use a secure, web-based system to manage student grades, assignments, and tests.
EdOptions Academy teachers often work directly with each learner daily, but we require teachers to grade courseware and respond to questions within 24 hours.
We have seen success with academic goals and our online courses are for all learners, including special needs learners, those with limited English proficiency, or at-risk learners. Each learner receives a unique learning path to meet their individual needs, so it is always suited to them.
If you have summer school, then yes, you can enroll students for eight-week courses with EdOptions Academy.
Set to rigorous state standards, EdOptions Academy gives schools a comprehensive high school curriculum and diagnostic assessment. Engaging learners to critically think, our curriculum employs various ways to encourage learners to participate.
Absolutely. EdOptions Academy allows students to work on assignments anywhere and at any time, to support the way they learn.
With every account at Edmentum, you have a dedicated Implementation Manager to support you and put a plan in place to help you with implementation and usage. You can contact them at any time to support you.
All students, administrators, and parents/supervisors on EdOptions Academy have 24/7 access to progress and grades via our information system.
We operate with a 79% completion rate and 91% pass rate.